Hosting Package: Standard
Website Hosting Documentation
Website & Hosting Documentation
1. Document Summary
| Author: Tekie.io "Web hosting made easy!" | |
|---|---|
| Document version: v1.0.2 | Last update: 03/24/2021 |
| Notes: This document contains information on how to access and use your Tekie website hosting account, your website CMS (Content Management System, which is commonly Wordpress), and your email accounts. | |
Watch The Video Tutorials In Each Section!
2. Your Hosting Account
Welcome!
Hello valued Tekie hosting customer,
Firstly we would like to thank you for choosing Tekie for your hosting and web services. We truly hope that Tekie will serve you well, and that we will live up to your expectations.
Hosting Administration & Billing
Your website hosting is controlled by two software platforms, which you may log into to manage your billing & payment details, products & services (Customer Portal), and also to access all technical aspects of your website, email, and web hosting server (cPanel).
VIDEO: How to use the Customer Portal
Customer Portal
The Customer Portal provides access to your; Account Details, Billing, Knowledge-Base, Services, Support Tickets, and cPanel. Sometimes this is referred to as; Client Portal, Hosting Account, Billing System, or Shopping Cart.
- Customer Portal: » https://my.tekie.io
- Account details
- Billing & Payment
- Knowledge-base
- Support Tickets
- Manage Domain Names
- Purchase New Services
- Purchase New Domain Names
- Upgrade or Downgrade Services
| Username: | Typically this is the first eight characters of your Primary domain name. E.g. if your primary domain is "demosite101.com" then your username is "demosite". Details will be in your signup emails. |
| Password: | You created your password when purchasing your hosting service. It can be reset via a support ticket request, or you can manually reset it from the login page by clicking the "Forgot Password?" button, and then following the on-screen instructions. |
Your Customer Portal provides access to the following:
VIDEO: How to use cPanel
cPanel
The cPanel (web hosting Control Panel) allows you to view and modify all aspects of your hosting server, including; setting up websites, email settings, file transfer, and much more. Note: Your cPnael username and password are separate from your Customer Portal credentials, and can be found in your welcome emails, or requested by submitting a support ticket.
- cPanel (View & Change Hosting Settings)
Access via » Customer Portal (https://my.tekie.io) - Email Settings
- Edit Website Files
- File Transfer / FTP
- Malware Scanning / Fix
- Perform Backups / Restore
- Setup CMS & Other Software
- Database Management
- PHP & Other Settings
- CDN Settings (CloudFlare)
- View Analytics / Metrics
- Configure Domains
- primary domain
- subdomains
- addon domains
cPanel Login (direct link)
Use once domain DNS has propagated
https://cpanel.YOUR-DOMAIN-NAME.com/
e.g. https://cpanel.demosite101.com
Your cPanel provides access to the following:
3. Email Accounts
About Your Email
Tekie hosting includes integrated high grade email services with all hosting plans. However, the included email services share the overall storage quota and compute resources of your plan, with a maximum mailboxe size of 1.95 GB per email account.
Upgrading To Professional Email OX App Suite
You can upgrade to Professional Business Email with either 10 GB mailboxes (OX App Suite), or 25 GB mailboxes (OX App Suite + Productivity: 50 GB total storage, 25 GB Shareable Cloud File Storage + Office Document Collaboration). These premium email & productivity offerings are available for purchase in your Customer Portal. Need assistance? Send us a requests via a support ticket, or contact form.
Notes:- Email accounts should not be used for internet marketing, because this often leads to your server IP address becoming blacklisted, causing email deliverability problems. We can provide business grade email accounts, and newsletter / email marketing software or services. Please contact support for more informaiton.
-
We STRONGLY advise against using any kind of Autoresponder either on your website, or set on individual email accounts. In recent years malware and spambots are constantly attacking websites, and exploiting vulnerabilities. One such way these bots work is to send spam through website contact forms. If such a contact form or associated email address sends an auto-reply (autoresponder email) to the spambot then it is often flagged as being spam itself, causing the email server to become blacklisted. Once blacklisting happens it is very time consuming to identify and resolve the problem, such that email deliverability is restored.
Autoresponders work GREAT on our premium OX App Suite Email.
VIDEO: How to setup your Email Accounts
Email Account Details
Note: These instructions are for basic email accounts that share hosting resources, not for business grade email such as OX App Suite.
Use this information to setup your email client (e.g. Apple Mail, Microsoft Outlook, Mozilla Thunderbird, and mobile device email apps). Email can also be accessed via webmail, typically from your cPanel or Customer Portal. You can view and manage all your email accounts, or create more within your cPanel or customer portal, in accordance with the quota of your hosting plan.
Webmail Login:
Access via your cPanel (see prior section)
Webmail Login (Direct Link)
Use once domain DNS has propagated
https://webmail.YOUR-DOMAIN-NAME.com
e.g. https://webmail.demosite101.com
Email Account Credentials - Example : Standard hosting includes 5 email accounts.
| Username: |
Your full email address e.g. contact@demosite101.com |
| Password: | Save the password you chose when creating your email account in cPanel, or in the Customer Portal client area. It can be reset at any time via cPanel. |
| Incoming Server: |
mail.tekie.io
IMAP Port: 993 / POP3 Port: 995 These are Secure SSL Settings |
| Outgoing Server: |
mail.tekie.io
SMTP Port: 465 These are Secure SSL Settings |
| IMAP, POP3, and SMTP require authentication. | |
- IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
- POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
- Outgoing mail is sent using SMTP.
- We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.
4. Website CMS (Wordpress)
Note: only for customers who paid for website services.
About Your Wordpress Website
Your website uses the Wordpress CMS (Content Management System), with a MariaDB database. This provides you with the ability to create multiple user accounts for content creation and administration purposes. More in-depth information can be found in the knowledgebase.
We recommend using separate accounts for Content Creation, and Administration of the website. This helps prevent accidentally 'breaking' the website during the content creation process, where as admninistration access should be limited to knowlegable web professionals.
Maintenance, and our Website Tune-Up Service
As with all CMS (Content Management Systems) powered websites, such as Wordpress, regular maintenance is required to ensure the website continues to run smoothly. Otherwise, software may become outdated and vulnerable to malware attacks. Similarly, regular backups should be carried out in case a software update 'breaks' the website, requiring a backup / restore and code workaround to be implemented. See the Website Maintenance Notice! section for more details.
If you are interested in purchasing a maintenance package for your website, then please request pricing details of our 'Website Tune-Up' service via a support ticket.
Video Tutorials
Members of our Business Pack service can watch a wealth of video tutorials, which teach how to grow your business online, leading to an increase in your business revenue and profits. Videos take you through very basic tasks, to more complex but still easy to follow ones.
Our business customers say that these tutorials have saved them thousands of dollars in web services, while also increasing their profits and revenue greatly.
Please open a support ticket to request information about the Video Tutorial membership.
VIDEO: How to use Wordpress
Wordpress Login (Administrator)
An administration level wordpress account has been created for you, with the login credentials shown in the table below. You can use this to both maintain your wordpress site, and also for content purposes. Alternatively, you may create additional user accounts specifically for content creation once logged in as the Administrator.
Login URL Examples:
» https://www.YOUR-DOMAIN-NAME.com/t2login
Default when we setup a website for you.
» https://www.YOUR-DOMAIN-NAME.com/wp-admin
Wordpress default
» https://www.YOUR-DOMAIN-NAME.com/wp-login.php
Wordpress default alternative
| Username: | Provided by Tekie. New users can be created from within the CMS admin dashboard. |
| Password: | Provided by Tekie. Can be reset via login screen "forgot password" option, or from within the CMS admin dashboard. |
5. Support Links
Most support is provided in the Customer Portal
Through the web hosting Customer Portal you can check network status, view service announcements, access knowledge-base content, open and view support tickets, and email support about billing and technical issues.
Please visit https://www.tekie.io/contact/ for our current contact details.
| Customer Portal: |
https://my.tekie.io Your hosting account products, services, and billing. |
| cPanel Login: |
https://cpanel.YOUR-DOMAIN-NAME.com/ More options listed in the Hosting Account Section. This is your Web server control panel, for configuring things such as; databases, email, file transfer, website software, and much more. |
| Webmail Login: |
https://webmail.YOUR-DOMAIN-NAME.com Use your link to log directly into email accounts. More options listed in the Email Accounts Section. |
| Announcements: | https://go.tekie.io/announcements |
| Knowledgebase: | https://go.tekie.io/knowledgebase |
| Network Status: |
https://go.tekie.io/status Must be logged in to Customer Portal. |
| Support Tickets: |
https://go.tekie.io/tickets Must be logged in to Customer Portal. |
6. Website Maintenance Notice!
It is important to realize that modern websites need constant updates, and some maintenance.
Why do modern websites need upkeep?
- The software that powers websites is constantly being updated to fix vulnerabilities. This includes everything from the Server, to the CMS (Wordpress in this case), and to any templates, themes, plugins, and added code or scripts.
- Automated bots are constantly hacking websites. The malware if successful can have many negative impacts, including; deleting files, redirecting the website to dangerous spam pages, injecting malware that will then affect other sites on the same hosting plan, and more.
What is the recommendation to keep websites protected?
- Update website software and plugins regularly
- Backup site files, content, and databases regularly
- Login to the site as Admin regularly and carefully assess which plugins should be updated. WARNING: Some plugin updates may ‘break’ the website due to conflicts with other code/plugins. This is usually simple to remedy, but should be performed by a website administrator.
7. End of Documentation
Once again, thank you for choosing Tekie for your website & hosting needs!
If you have any questions, please feel free to contact us through the Tekie.io contact page, and we will do our best to get back to you within 24 hours. It might take a bit longer, but we try hard not to keep you waiting longer than 48 hours. From your hosting dashboard you can also open a support ticket.
Wishing you much success online from the Tekie team.